Returns & Refunds Policy

We want you to love your Vyvra pieces. If something isn’t quite right, we’re here to help - quickly and fairly.

Because Vyvra releases limited drops and curated capsules, our returns process is designed to keep things simple and fair for everyone.

Returns & Exchanges

We want returns to be simple and fair. All returns and exchanges are managed through our Returns Portal.

Returns Window

You have 30 days from delivery to start a return.

Items must be:

  • Unworn and unwashed

  • In original condition with all tags attached

  • Free from marks, odour, deodorant, make-up, or signs of wear

For hygiene reasons, items that do not meet these conditions may be declined.

Bodysuits can only be returned if tried on with underwear.

UK Customers

Exchanges (Free & Recommended)

Need a different size or colour?

  • Free return label

  • Free re-shipping of your replacement

  • Subject to availability

This is the fastest way to get the right fit.

Store Credit

Prefer store credit?

  • Free return label

  • £5 bonus added to your credit

  • Valid for 12 months

Refunds

Refunds are not offered as a standard option.

Refunds are only issued for:

  • Faulty or damaged items

  • Incorrect items sent

  • Orders cancelled before dispatch

  • Cases required by law

EU Customers

Exchanges & Store Credit

Returns are eligible for:

  • Exchange, or

  • Store credit

Refunds are not offered as a standard option.

EU Handling Fee

For EU returns of non-faulty items, a €5 handling fee applies.
This fee is deducted from your store credit or any refund issued where required by law.

No handling fee applies to faulty or incorrect items.

EU Right of Withdrawal

EU customers have a statutory right to withdraw within 14 days of delivery.
Where applicable, refunds under this right are handled manually.

Faulty or Incorrect Items (UK & EU)

If your item is faulty or incorrect:

  • Contact us within 14 days of delivery

  • Email support@vyvra.co.uk with your order number and photos

  • We cover all return and shipping costs

  • You may choose a replacement or a refund

Subscription Orders

Non-faulty subscription items are not eligible for return.
Size issues must be reported within 7 days of delivery. Exchanges may be possible depending on the stock.

How to Start a Return

All returns must be started via our Returns Portal.

If your item is faulty or incorrect, please contact us before submitting a standard return.

Processing Times

Returns are inspected within 3–7 business days of receipt.
You’ll receive email updates at each step.

At a Glance

  • 30-day returns

  • Free exchanges (UK)

  • Free store credit returns + £5 bonus (UK)

  • €5 handling fee for EU non-faulty returns

  • Refunds only for faults, errors, or legal requirements

 

If you still need assistance, please contact our support team at support@vyvra.com .